We recently spoke with Brandon Shaw, Manager of Construction and Customer Care at Capital Developments, a residential developer in Toronto. Capital Developments is a leader in Canadian residential development, with over 6,000 units under their belt, and over $5 Billion in projects.
Brandon is featured in our Bridgit’s Builders blog series, where developers, general contractors and subcontractors who have first-hand experience with the Bridgit Field platform discuss their experience with the tool, and how it has helped improve their processes.
Brandon has over 7 years of experience in development & construction, and was a key proponent in bringing Bridgit Field into Capital’s workflows. Capital is currently using the Bridgit Field platform at their Redpath and Artshoppe high rise residential projects in downtown Toronto. The two towers comprise almost 1,200 total units.
What has your career progression been like and how did you end up at Capital Developments?
I started out at Freed Developments, also in the GTA. They were partners with Capital with projects at 150 & 155 Redpath. I started out on the Customer Care team there, and eventually made my way over to Capital to work more so on the construction aspect of projects. I was the bridge between the homeowners, customer care and the construction teams. That’s how I got to where I am now. I was able to create a fluid line of communication between what homeowners wanted, and how to communicate that with the trades, suite to suite.
The GTA has a very competitive landscape for residential developers. What sets Capital apart?
One of the big things I’ve noticed through my time at Capital is our relationships with the community. An example of this is at 150-155 Redpath, where we had a public art installation commissioned. We reached out to the community for input on the project, they voted for what they wanted, and the installation was a direct result of that process. Capital Developments felt this project was an important way to give back to the city. It creates a family-like feel in the community and lets people in the community know that Capital developments isn’t just here to build a tower in their community, they want to make a cultural impact as well.
A few of the projects that used Bridgit Field:
What led you to research QA/QC software? Was there an inherent need/pain in your processes?
We were using a dated program for many years. We got to the point where we wanted to find a program that was more user friendly and we were able to use on our phones, and we didn’t need a laptop. We mainly wanted it for PDI inspections, and we wanted it to be more linear, a lot easier to use and quicker. We then reached out to a bunch of companies and Bridgit stood out to us because the program looked very promising.
How would you describe the training process/learning curve of onboarding Bridgit Field?
The training was great. The support is always there, which is a great thing. If ever we had a problem there was always someone we could reach out to. Some of the trades have used it before, but a majority have never used a deficiency program. Having a paperless paper trail, or digital trail makes things so much easier and the quick and simple training really helped get the trades and our staff in general on board, made it a very easy transition.
How has the dashboard in Bridgit Field affected the overall insight into your projects?
We use the insights quite extensively. Every week our customer care team sends us an update, and we can literally see which trades have been responding and which trades have been on-site and completing items. We do this weekly which has been amazing so we can really track which ones are lagging behind, and where do we need to pick things up. It’s just been a great benefit to have. We can see which trades are lagging which is extremely helpful.
If someone asked you “What is Bridgit Field” what would you say?
The easiest way that we have described Bridgit Field to people is that it’s, “a post construction deficiency software that we use to monitor and input deficiencies for trades to complete in a timely manner which we are able to track.” This is what we usually tell people and it does create interest as we’ve had a lot of project stakeholders look into it.
What are the main benefits you see from utilizing Bridgit Field?
It’s simple software. We can give it to anyone, even the trades that have been in the industry for years and have never used technology. They find it very simple to use. Especially where they have a deficiency and with the details Bridgit Field adds, location, pictures, they can easily view it on their phone or on their computer. It makes it a lot easier to describe what the problem is, giving that there is so much information you can quickly add to each deficiency. The trade can visually see what and where the problem is with pictures and drawings. With Bridgit you can really show them what the problem is instead of just describing it with a sentence or two.
Lauren Lake is the COO and co-founder at Bridgit. She holds a degree in Civil Structural Engineering and is well-versed in construction workforce management and resource planning processes. Lauren has been named to the Forbes Manufacturing & Industry 30 Under 30 and Best Of Canada Forbes Under 30 Innovators lists. Lauren has presented at industry events and conferences, including BuiltWorlds, Canadian Construction Association, Procore Groundbreak, and more. Follow Lauren on LinkedIn and Instagram.
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